Receptwell helps businesses handle enquiries, respond to new leads and cut down on repetitive admin, with AI set up around the way you already work.
Set up and supported personally by Sean Birchall, based in Ireland.
Every solution is configured around your business: your services, your opening hours, your questions and the systems you already use.
Answers your phone, deals with routine enquiries and passes on whatever needs a person.
Responds promptly to new enquiries, collects the details that matter and books suitable leads into your calendar.
Custom AI agents and automation designed around your needs, your existing systems and the processes your team repeats every day. Quoted after a discovery call.
Choose the AI receptionist, speed-to-lead, or both together as your complete AI front desk. Fully custom AI solutions are quoted after a discovery call.
Answers your calls and handles routine enquiries.
The AI receptionist and speed-to-lead together.
Save €125 a month compared with buying both separately.
Follows up new enquiries and books suitable leads.
All plans: no setup fee. Your first month is paid upfront, before setup begins. Extra minutes are 20c per minute (+ VAT). Connections to job-management software other than Google or Outlook calendars are quoted separately, and everything in your setup is agreed in writing before you start.
Available on a quoted basis. Every custom project starts with a discovery call, so the solution is built around your systems and processes, and you get a written quote before any work starts.
A short call about your calls, enquiries and the work you'd like to take off your plate. You get a clear proposal in writing.
Sean configures and tests your AI around your services, opening hours and questions, and sets up how calls reach it, usually by forwarding your existing number.
You go live once you're happy with the testing. Sean keeps an eye on early calls and fine-tunes things with you.
Data protection is part of planning and configuring every deployment, not something added afterwards. Here's what that means in practice.
Receptwell acts as your processor. You get a written data processing agreement (Article 28 GDPR) setting out what is processed, why, where and for how long.
The agreement lists each provider involved, such as the call platform, the AI model and the email service, and where each one processes data.
Some voice and AI providers process data in the United States. Where they do, transfers rely on the EU-US Data Privacy Framework or the EU Standard Contractual Clauses, and are documented in a transfer impact assessment.
Retention periods are set per deployment. Call records are stored in Ireland and deleted automatically on the schedule you agree.
Access to call data is limited to named people with their own logins, and data is encrypted in transit.
Callers are told at the start of every call that they're speaking with an AI, and can ask to speak to a person at any time.
You remain the controller of your callers' data and responsible for your own obligations, such as your privacy notice. Each deployment is reviewed against your circumstances; no provider can guarantee compliance for every business or use case.
I'm Sean Birchall, the founder of Receptwell, based in Ireland. I scope, build and support every deployment myself, so you deal directly with the person who set up your system. If something needs changing, you talk to me, not a ticket queue.
Yes. It says so at the start of every call and answers honestly if anyone asks.
Yes. Any caller can ask for a person, and the AI takes their details for a callback from your team.
Usually not. Most setups forward your existing number to the AI, for example when you're busy, after hours, or for every call. You choose.
It's configured for Irish English, and each setup is tested with the names and terms your callers actually use.
Every plan is configured for your business and includes call summaries and ongoing support. The AI Receptionist and Speed-to-Lead each include 500 call minutes a month; the Complete AI Front Desk includes 1,000. Extra minutes are 20c each (+ VAT). There's no setup fee: your first month is paid upfront before setup starts.
Call records are stored in Ireland and deleted on the schedule you agree. Some voice and AI processing happens in the United States under the safeguards described above, and the voice provider keeps its own copy only for the short period set in your agreement. Your data processing agreement sets out exactly which provider holds what, where, and for how long.
It depends on what's involved. You'll get a timeline after the discovery call, before anything is agreed.
They're set out clearly in writing before you start, so you know exactly what you're agreeing to.
Tell Sean about your calls, your enquiries and the work you'd like to hand over. You'll get a straight answer on whether AI is a good fit.
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